Frequently Asked Questions
Where are your offices located?
We are conveniently located in downtown Honolulu at The Queen’s Medical Center, Physicians Office Building II, Suite 109, on the first floor.
Where do I park?
Validated parking is available at the Queens POB II parking garage ($2.00/hour). The entrance is located on the mauka side of Lusitana Street.
What products and services do you provide?
We provide medical, surgical, and cosmetic dermatological services.
How do I make an appointment?
Call us during our regular business hours at (808) 536-9888 to schedule an appointment.
What if I need to reschedule or cancel an appointment?
Please call 24 hours in advance if you are unable to make your scheduled time.
What insurance companies do you accept?
We accept most major insurance providers, including, but not limited to, the following:
- HMSA PPO
- HMSA HMO – REFERRAL REQUIRED FROM PRIMARY CARE PHYSICIAN
- PACIFIC HEALTH CARE (PHC)
- HAWAII IPA
- FAMILY HEALTH HAWAII
- HAWAII LABORERS
- AETNA HEALTH PLANS
- CIGNA HEALTHCARE
- UNITED HEALTHCARE COMMERCIAL PLANS
- AARP MEDICARE ADVANTAGE (SECURE HORIZONS)
- TRICARE STANDARD
If you do not see your plan listed here, please call our office to inquire about eligibility.
How do I refill my prescription?
For prescription refills, we will do our best to call in your prescription to the pharmacy in a timely manner.
When is my payment due?
Insurance copayments, cosmetic service fees and skin care product charges are due in full at the time of your visit. We accept cash, check, Visa, or Mastercard.
Uninsured and self-pay patients are required to pay their charges in full at the time of service.
For any other questions you may have, please call our office at (808) 536-9888 or contact us online 24 hours a day using the form provided. Mahalo!